RollCity VI & 340 Kitchen — Return, Exchange, and Refund Policy

RollCity VI | Last updated: September 2026

Effective Date: September 14, 2026

At RollCity VI and 340 Kitchen, we want to ensure your experience—from the rink and arcade to our food and retail lines—is seamless and enjoyable. Please review our comprehensive refund, return, and exchange guidelines below, structured specifically for our admissions, merchandise, prize redemptions, and food services.

1. General Admission, Event Tickets, and Bookings

Admission & Session Tickets: All general admission tickets, skate session passes, and special event bookings (such as themed skate nights or holiday events) are non-refundable. In the event of a closure initiated by RollCity VI, tickets will be fully honored for a rescheduled date or refunded at management's discretion.
Private Parties & Flex Suites: Cancellations made at least 7 days prior to a scheduled private party or Flex Suite rental are eligible for a full refund minus any applicable processing fees. Cancellations made within 7 days of the event date are non-refundable, but may be eligible for a date rescheduling option subject to management approval and availability.

2. Merchandise and Outright Retail Purchases

Eligibility: Outright purchases of retail merchandise (such as apparel, branded gear, and accessories) may be returned or exchanged within 30 days of purchase.
Condition: Items must be unworn, unwashed, in their original condition, with all original tags attached, and accompanied by the original receipt or proof of purchase.
Defective or Damaged Goods: If you receive or purchase an item with a manufacturing defect or quality flaw, please notify us within 7 days of purchase with proof of purchase. Defective items are eligible for an immediate exchange or full refund.
Final Sale Items: Clearance items, promotional giveaways, and customized or personalized products are final sale and cannot be returned or exchanged.

3. Prize Redemption Items

Prize Counter Policy: Items obtained through arcade ticket and prize redemption are acquired as part of the entertainment experience and are final sale.
Defective Prizes: If a prize item is mechanically defective or broken at the time of redemption (or within immediately exiting the prize center), it may be exchanged for the exact same item or an item of equal ticket/dollar value on the same day, subject to management verification.

4. 340 Kitchen

Food & Perishables: Due to health, safety, and hygiene standards, all sales of prepared food, beverages, snacks, and candy items from 340 Kitchen are final and non-refundable.
Incorrect or Impaired Orders: If there is an error with your food order (e.g., incorrect item or missing components) or a verified quality issue, please notify the 340 Kitchen team immediately upon receipt so we can promptly correct or replace the item for you.

5. Refund Processing Methods

Approved refunds will be credited back to the original form of payment.
Credit and debit card refunds typically take 7 to 10 business days to reflect on your statement, depending on your financial institution.

6. Flex Suites, Facility Buyouts, and Special Activations

Flex Suites & Private Room Rentals:
- Cancellations made 14 days or more prior to the scheduled booking date receive a full refund minus a standard administrative processing fee.
- Cancellations made between 7 and 13 days prior to the event date receive a 50% refund or a one-time rescheduling credit valid for 6 months.
- Cancellations made less than 7 days prior to the event are non-refundable.
Full Facility Buyouts:
- Due to the significant operational and scheduling adjustments required for a full facility buyout, cancellations made 30 days or more in advance are eligible for a 75% refund of the deposit.
- Cancellations made between 14 and 29 days in advance are eligible for a 50% refund.
- Buyouts cancelled within 14 days of the scheduled event date forfeit the entire deposit and are non-refundable, though management will make reasonable efforts to reschedule the buyout within a 90-day window based on availability.
Laser Tag & Halloween Escape Maze Activations:
- Standard individual admission tickets or single-run passes for special seasonal activations (such as the Halloween escape maze or laser tag sessions) are non-refundable once purchased.
- If a scheduled seasonal activation session is cancelled by RollCity VI due to technical maintenance or operational issues, guests will be issued a replacement pass for another available time slot or a full refund for that specific activation ticket.
- Group bookings for laser tag or escape maze experiences follow the standard party and event cancellation policy (full refund if cancelled at least 7 days in advance; non-refundable within 7 days).

For questions, support requests, or to initiate an eligible return inquiry, please visit us on-site or reach out through our official website contact channels at RollCityVI.com.